Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains how to get in touch with Best Bitcoin Casinos and what you can expect once you do.
How to Reach the Team
Email is the best way to reach us. We read every message that comes in and try to respond within a couple of working days. If your enquiry relates to a specific casino, bonus, or piece of information on the site, mentioning the exact page helps us track it down and answer properly rather than sending a generic reply.
We do not offer live chat or phone support for the website itself — those channels belong to the individual casinos, not to us. If you need help with a deposit, withdrawal, or account issue at a specific site, that has to go through that operator's own customer support.
What We Can Help With
- Questions about our reviews — If our coverage of payout speeds, supported coins, or licensing for any operator on this site isn't clear, ask and we'll explain how we reached that assessment.
- Corrections — Crypto casinos change bonus terms, coin support, and licensing fairly often. If something looks out of date, tell us and we'll check it.
- Content suggestions — If there's a topic around crypto gambling, wallet setup, or no-KYC play you'd like us to cover in more depth, we're open to hearing it.
- Partnership or editorial enquiries — Operators or industry contacts can introduce themselves and outline what they have in mind.
- General site feedback — Anything that would make the comparisons or rankings more useful to you as a reader.
What We Can't Do
We're a review and comparison site, not a casino operator, payment processor, or regulator. That means a few things are outside what we can help with:
- We cannot process deposits, withdrawals, or refunds — those go through the casino you played at directly.
- We cannot access, verify, or unlock a player account, and we cannot influence how a site's KYC or verification process is applied to you.
- We cannot give tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed, or about the legal status of playing at offshore sites from your state, speak to a qualified professional. We can only point you to general information on offshore casino access as a starting point.
If Gambling Has Stopped Being Fun
If you're contacting us because gambling — crypto or otherwise — has started to feel like a problem for you or someone you know, we want you to have real support, not just a reply from us. The National Problem Gambling Helpline is available at 1-800-GAMBLER, free and confidential. It's worth knowing that offshore crypto casinos often don't offer the same self-exclusion tools or player protections that state-regulated operators do, so building in your own limits matters more when playing on these sites.
All content on this site is intended for players who meet the applicable legal age — 18 or 21 depending on the site and your state's rules — and is not directed at anyone under that age.
What Happens After You Write to Us
Every message is read by a person, not a bot. We aim to reply within a couple of working days, though it can take a little longer during busier stretches. If your message needs input from more than one person on the team, we'll say so rather than leave you guessing.
We rely on reader feedback to keep our rankings and reviews accurate, so if something we've published is wrong, unclear, or out of date, telling us genuinely helps the next reader too.